SPEAKERS

Bronwen Foster-Butler, Chief Marketing Officer, Finisterre 

Bronwen is currently Chief Marketing Officer at Cornish surf brand Finisterre. Prior to this, she worked at VOYLOK, PANGAIA, Lululemon, Burberry and JWT.  She’s passionate about using service leadership, vulnerability and humour to develop high-performing teams. 

Charlotte Lock, Customer Director, John Lewis 

Charlotte Lock is John Lewis Partnership’s first-ever Pan-Partnership Customer Director. Charlotte's role help the retailer grow and deepen customer relationships and build value for the Partnership. She is responsible for delivering a pan-Partnership customer strategy, leading the development of future Partnership marketing and customer capabilities, as well as delivering a new Partnership loyalty proposition.  

Charlotte brings impressive experience from multiple sectors. She joined John Lewis from the Co-op where she was Director of Data, Digital Products & Loyalty and where she relaunched the Co-op’s membership proposition, digital services and introduced new data, CRM and personalisation capabilities.

Prior to this, Charlotte led the development and launch of digital audio platform BBC Sounds and led the Corporation’s media, marketing and audiences function. She also has deep brand and marketing expertise having spent a decade at McCann Worldgroup. 

Ian Mahoney, Technology and Engineering Director, New Look

Carey Pearson, Head of Brand and Events, Wayfair

Carey champions all things brand, campaigns, strategy, events and insights for Wayfair Europe. 

In the past 16 years she has gathered professional experience on four continents, digging into the world of brand, advertising and communication. From initiating brand teams in local tech startups to the management of global brands like Revlon and Nikon, and working in diverse multifunctional teams in large global organisations, Carey has always brought her passion as a marketer, brand storyteller and strategist to life.

She joined Wayfair as Head of Brand & Events in early 2022.  

Stephanie D’Sa, Vice-President Strategic Consulting, Zeta Global 

As Vice-President of Strategic Consulting at Zeta Global Stephanie advises top-tier client brands on their CRM, loyalty and commercial marketing transformation initiatives.

Stephanie has 16 years' experience across retail, travel, tech and sport, with a proven track record of collaboration across matrix organisations, global territories and business units to bring together a customer-centric vision leveraging wealth in data and technology. 

Previous to Zeta, Stephanie led the global customer marketing and communications at Emirates Airlines, driving innovation, and proving value in real time and omnichannel connected experiences. 

Stephanie’s mind, body and soul podcast Divine Feminines successfully made the top 10% global reach for Spotify’s 2022 Fitness & Wellbeing segment. 

Graham Dodds, Head of Customer Management, The Very Group

As Head of Customer Management at The Very Group, Graham leads data-driven targeted marketing, primarily through CRM.  Graham has 18 years’ experience across retail and financial services, with a proven track record of driving commercial value through customer-focused data analytics and the application to omnichannel marketing, leveraging technology.

Prior to The Very Group, Graham led customer marketing, retention and revenue strategies at Bank of America, always using data at the heart of decision-making.

Graham’s passion for football has led to him coaching a girls' under 10s team in his home town of Chester.

Lucy Norman, Product Lead for Martech, Adtech and Data, The Very Group

Lucy champions the need to stay ahead in the ever-changing landscape of marketing technology and advocates the use of Very’s data asset to improve the customer experience.  

Lucy has over 20 years of digital marketing, data and ecommerce experience in the financial services and retail sector. Prior to joining The Very Group, Lucy gathered her experience from Virgin Money, MoneySupermarket and Bank of America. Lucy is known for her strong CRM focus on utilising data to delight customers and deepen customer relationships. 

Outside of her professional life, Lucy is passionate about growing cricket participation in the community and chairs the North Wales Senior Cricket League. She is one of only two female ECB-accredited Premier League chairs in the UK.

Helen Thompson, Group Technology Director, DFS 

James Lawrence, Global Head of Customer and Commercial Trading, Costa Coffee UK and Ireland

James is Global Head of Customer and Commercial Trading at Costa Coffee, responsible for all aspects of revenue growth management covering retail pricing, consumer and range segmentation and customer experience optimisation in UK, EMENA and international markets.

He has 20 years' experience across retail, hospitality and sport with a passion to deliver an ever-improving customer experience and optimised revenue returns.  

Kris Hamer, Director of Insight, BRC

Kris leads the BRC insight team, focused on delivering insights and analysis that our members value and help influence policymakers and the media. He regularly represents the BRC across all media, including BBC Radio Four, Sky News, BBC and ITV News, and speaks at many industry events.

Kris joined the BRC in 2022, having worked in the industry for more than 25 years. He started his career on the shopfloor at Tesco, joined the John Lewis Partnership graduate scheme after university, and subsequently led operational change and insight teams at Waitrose, Asda and SSP Group. He has a PhD in applied statistics from a study on retail data, is a visiting fellow of Henley Business School and is a public sector pension trustee. 

Tom Anderson, Head of Google Cloud Platform, Netpremacy 

Tom is Netpremacy's GCP expert, and has a solid foundation in IT project design and delivery, with extensive knowledge in consultancy, providing quality solutions to business problems.

Tom is extremely customer-focused, with experience as CloudCare Manager, enabling businesses to capitalise on the potential of GCP, and previously as a Presales Consultant, empowering organisations to unleash the power of cloud computing.

Tom has a genuine passion for technology and is an excellent communicator to his peers. 

James Herridge-Leng, Global Head of Retail and CPG, EMEA, Braze

James is the Head of CPG & Retail at Braze for Europe, the Middle East and Africa, and reports directly to John Ashton, Vice-President of Sales EMEA. James is responsible for operationalising Braze’s CPG and retail strategy and programme across EMEA.

James began his career in 2006 at Microsoft; over the past 17 years, he has worked for many of the world's leading technology companies, including Apple, Salesforce and Bazaarvoice. Many of the world's leading brands partner with Braze because customer-centric engagement requires best-in-class technology to create in-the-moment, personalised, relevant experiences across multiple channels at scale. 
 
James has extensive experience working directly with brands including L’Oréal, Estée Lauder, Diageo, Néstle, Unilever, Mars, Shop Direct Group, John Lewis Partnership, Argos, Avon, Ocado, Sainsbury’s and Boots. 
 
James actively speaks at events and is a published writer on topics ranging from digital transformation through to living with adult ADHD and LGBTQ+ issues. 

Sarah Kemp, Group Head of Business Transformation, Frasers 

Sarah Kemp joined Frasers Group in 2020 to create the business transformation function and was appointed Group Head of Business Transformation in 2022.

With a background in consulting across major UK retailers, Sarah has varied industry experience across large-scale transformative programmes. She plays a crucial role in the Frasers Group leadership team, spearheading the transformation strategy, leading significant change programmes and supporting the elevation journey for the group. Sarah is passionate about improving experiences for colleagues and customers and, in her spare time, likes to lead an active life and travel.

Catriona Woodward, Global Director, MarTech and Customer Success, Pizza Hut

Cat Woodward joined Pizza Hut in 2018 to head up digital and performance marketing for Pizza Hut for the UK and Europe. Over the past 15 months she has been leading the martech agenda for Pizza Hut globally, helping Pizza Hut international markets find the right capability and vendors to drive marketing performance and customer engagement. 

More recently, she has additionally taken on leadership of the customer success function for the Pizza Hut Digital & Technology ecommerce platform where her team supports markets to ensure they get the most from the product and deliver on their business goals.   

Previously, at British Airways, she has nearly 20 years' experience in digital marketing and ecommerce working across various industries including telecom, beauty and travel. 

Kristof Neirynck, Global Chief Marketing Officer and Managing Director, Western Europe, Avon

Kristof is a seasoned beauty visionary with vast credentials and extensive experience in marketing, most recently as Chief Marketing Officer for Global Brands at Walgreens Boots Alliance (WBA) where he was responsible for more than 20 brands and delivering $5bn in revenue.

Prior to WBA, Kristof headed the global Gucci beauty and fragrance business where he created Gucci Cosmetics from scratch and developed various products, including Gucci Bamboo. 

Passionate about innovation, Kristof founded WBA Consumer Healthcare Futures, a healthcare incubator to develop highly innovative, owned brands product and service offerings to make Walgreens and Boots the healthcare destination of choice for customers. 

Kristof’s experience goes beyond the beauty category having previously spent 13 years at Procter & Gamble in various leadership roles in laundry and feminine care.

Kristof is a Non-Exec Director on the board of Alliance Pharma PLC, a member of both the Effie Council Board UK and the General Assembly Standards Board, as well as an alumnus of the Institute of Real Growth and the Marketing Academy x McKinsey Fellowship. 

Mike Collier, UK&I Retailer, Lush

As a UK&I Retailer at Lush, Mike Collier works closely with store managers to foster a culture of autonomy, empowering teams to drive innovation within the customer experience.

With a passionate belief in putting customer experience at the heart of retail, Mike consistently uses his 15 years in retail to ensure stores are an integral part of their communities, fostering stronger connections and positive impact.

Mike uses the power of actively listening to store managers, enabling them to make informed decisions tailored to their specific shops, ultimately driving impactful sales growth across the UK&I business. 

Daniel Lindsay, Data, Insights and Analytics Director, Estée Lauder

A specialist in consumer data and martech, Daniel has worked in a variety of industries in roles in customer relationship management, consumer analytics and digital media. In his current role, he leads the strategy and implementation of data-led marketing initiatives across consumer, category and channel for Estée Lauder.

Daniel has a passion for analytics and how they can be leveraged to inform decision-making in what is a very competitive and crowded beauty sector. As well as focusing on understanding and analysing historic business performance, he also spearheads a number of initiatives focusing on predicting future trends and insights on the consumer, using advanced analytics and machine-learning methods. After on-boarding Braze 24 months ago, Daniel is a huge fan of the platform and has seen it fuel positive growth in engagement, retention and sales metrics. 

Jessica Riccio, Solution Marketing Manager, Okta

Dan Slater, Vice President of Hackett Retail, AWWG

Dan Slater is Vice President of Hackett Retail at AWWG, a position he assumed in early 2023 to continue the profitable growth for Hackett across new territories and the existing regions. He is in charge of continuing to develop and grow the brand's presence around the world.

He joined Hackett in 2001 and has developed his career by taking on different positions within the company. Dan started as a flagship store general manager and developed his career to become global retail director, proving his enormous knowledge of retail and his passion for the brand.

Dan holds a BA in business management (economics) from the Open University where he graduated with honours.