Harrods employees at its famous Knightsbridge shop will take orders over the phone and by smartphone messaging, The Mail on Sunday reported.

The service, described as  “remote clienteling”, is expected to begin on May 18 and Harrods said it will be built upon the “one-on-one relationships that our retail colleagues have with customers”. 

Only a ”very small number” of Harrods’ 5,000 staff would be required to introduce the personal shopping service, observing rules on social distancing.