H&M U-turn on charging customers to return online purchases in-store
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By Megan Robinson22 September 2023
H&M has said it will not charge a returns fee for shoppers who return online purchases in-store.
It was reported this week that customers would have to pay £1.99 to return parcels both in-store and by post, with the fee taken from the refund total.
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H&M has said it will not charge a returns fee for shoppers who return online purchases in-store.
https://www.retail-week.com/fashion/handm-u-turn-on-charging-customers-to-return-online-purchases-in-store/7044625.article