H&M has said it will not charge a returns fee for shoppers who return online purchases in-store.
It was reported this week that customers would have to pay £1.99 to return parcels both in-store and by post, with the fee taken from the refund total.
The fashion giant has since updated its website, assuring customers that “there will be no return free for any parcels returned in-store”.
A H&M spokesperson told the BBC the information regarding returns on its website had been “inaccurate” and the issue has been fixed.
While shoppers who return their online purchases in stores won’t be faced with a fee, those who return online items to H&M’s warehouse will be charged £1.99.
H&M introduced the fee for online returns over the summer and the decision follows rival fashion retailers such as Zara, Boohoo, Next and New Look, which also charge for online returns.
However, H&M members can still make returns for free in-store and online.
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