Ocado and Australian grocery giant Coles have announced that two promised customer fulfilment centres have gone live this summer.
In a statement to the City today, Ocado said that Coles has now begun to serve customers in the cities of Sydney and Melbourne from the customer fulfilment centres (CFCs) which opened in July, “introducing a new level of customer service and differentiated home delivery offer in those markets”.
Coles is expected to begin facilitating next-day home delivery orders from stores that will transition to the CFCs by the end of the year, “with further growth thereafter”.
Tim Steiner, CEO of Ocado Group said: “The start of operations in our two Australian CFCs is an exciting moment for teams at Ocado. Australia is one of the fastest developing markets in the world for grocery ecommerce and Coles is already a market leader in the online channel.
“As these CFCs ramp up, we are excited to help Coles bring a step-change in customer experience online to households across Sydney and Melbourne.”
With both CFCs now up and running in Australia, alongside the launch of Alcampo’s Madrid CFC in July, Ocado now operates 25 delivery warehouses in markets across the world.
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