The choice between initiating a gradual return to the office or shifting to a predominantly home working model must be among the toughest of all the decisions facing retail leaders right now.  

In a fast-moving, dynamic sector the social interactions that take place in offices and stores up and down the country shape a company’s culture. When people come together day after day under the same roof friendships are formed, values are embedded, ideas are debated, successes are celebrated and failures interrogated. 

How then can positive organisational cultures be sustained when people are physically removed from one another?