FIVE WAYS TO WIN

SPEAKERS

Bringing a mix of perspectives from across the industry to help you inform your strategies for 2022, our masterclass speakers include the following retail leaders and experts. More names will be announced shortly.

Paula Bobbett, Ecommerce Director, Boots UK

Paula is an experienced ecommerce professional with more than 20 years of retail experience across a number of different sectors. In December 2020, Paula joined Boots UK as Director of Boots.com to manage and develop the online and digital capabilities of the leading health and beauty retailer.

Lisa Byfield-Green, Research Director, Retail Week

Lisa Byfield-Green is responsible for data insight, analyst content and advisory research at Retail Week.

Previously she worked as a senior retail analyst for online and digital, leading research at IGD and Planet Retail (now Edge by Ascential) in the UK and more recently LZ Retailytics in Germany.

Lisa regularly provides commentary on the retail industry and presents at briefings, conferences and workshops.

Leanne Cahill, Chief Executive, Bravissimo

Leanne Cahill was appointed CEO of Bravissimo in December 2020, having held the roles of Finance Director and Managing Director since joining in 2017. Leanne began her career on the shop floor as a Marks & Spencer management trainee before specialising in finance, and has since held a wide range of roles at Legal & General, Walgreens Boots Alliance and Travelex.

Leanne is a strong advocate for purpose-driven, authentic leadership and believes that it’s only when you feel you belong at work that you can really be yourself, thrive and meet your potential. As well as being a woman in leadership, Leanne is from a working-class background and has a limb difference as she was born with one hand.

Sherif Camel-Toueg, Vice-President Strategic Partnerships, THG Ingenuity

Sherif Camel-Toueg is responsible for developing strategic partnerships to scale retailers’ ecommerce initiatives globally via the THG Ingenuity platform, as well as working with investment bodies to aid in their due diligence process for consumer assets with a focus on direct-to-consumer.

Prior to joining Ingenuity, Sherif was with Ocado Solutions (the B2B tech solutions division of Ocado Group), where he worked on the optimisation and implementation of the group’s innovative robotics and automated fulfilment technology. This was before moving on to the commercial team to identify and develop profitable, end-to-end grocery ecommerce solutions for prospective international clients, including Kroger.

Jo Fairley, Co-Founder, Green & Black’s

Jo Fairley speaks on varied topics including entrepreneurism, corporate social responsibility, marketing and branding.

In 1991, Jo co-founded the pioneering organic chocolate company Green & Black’s (with her husband Craig Sams), which has now gone on to be “bigger than Marmite” (in sales terms) and “cooler than Prada” (according to two Coolbrands surveys). In 2005, the brand was sold to Cadbury’s, but Jo remains in an ambassadorial role, travelling the world as the brand grows internationally in countries including the US and Australia. 

Jo left school at 16 (with six O Levels) and by the age of 23 was the youngest-ever magazine editor in the UK, editing first Look Now and then Honey magazine. Jo now runs Judges Bakery – an organic one-stop-shop – and The Wellington Centre, an 11-room ‘boutique’ wellbeing centre, in her home town of Hastings. 

Jo is a Contributing Editor to the Mail on Sunday’s YOU Magazine, as well as to a wide range of publications including the forthcoming National Geographic Green.

For eight years Jo chaired the Soil Association’s Health Products Standards Committee, helping to set the standards for organic and natural bodycare in the UK. She is a ‘matron’ of the Women’s Environmental Network, runs makeover workshops for young women at Centrepoint and sits on the Human Rights Watch Film Festival committee.

Marcus Fox, Group Managing Director, Agile Retail

Marcus Fox comes from a retail background, having worked for Sainsbury’s for seven years heading up online and retail operations.

Marcus has pioneered Agile Retail’s innovative approach to experimentation and piloting in retail businesses, helping retailers and brands innovate in retail stores and explore new concepts and methods of reaching customers in an agile and low-risk way.

Anthony Gaskell, Managing Director EMEA, Reputation.com

Anthony Gaskell helps businesses implement efficient online reputation management (ORM) and CX strategies using the patented technology of Reputation, the world’s leading ORM platform.

The platform helps businesses capture and enlist the voice of the customer to deliver an exceptional patient experience and drive better business performance. He supports leading worldwide companies from 77 industries to drive more revenues by putting them in control of their online reputation.

Some of Anthony’s achievements at Reputation include founding Reputation’s European operations and progressing to his Managing Director role.

Anthony has partnered with some of the largest brands in the UK, including Bensons for Beds, Greene King, Inchcape, Kwik Fit, Lookers, Mitchells & Butlers, Prezzo, Ramsay Health Care, and many more, and helps these brands better engage with their customers and thrive in the feedback economy.

Lewe Goldmann, Supply Chain and Operations Director, Cloud Nine Hair

Lewe oversees and manages the global supply chain, returns and customer service department for leading hair and beauty brand Cloud Nine.

He has previously held positions at companies such as Wayfair and High Street TV, providing him with a wide range of experience in the ecommerce sector. Lewe has extensive knowledge of logistics, global freight and complex supply chains.

Rob Harris, Vice-President Commercial, UK & Ireland, Deliveroo

Nicola Harrison, Head of Commercial Content, Retail Week

As Head of Commercial Content Nicola leads Retail Week’s growing content marketing business Connect.

Her team produces intelligent and timely thought-leadership content for a range of big clients such as Google, Facebook and Microsoft through products including comprehensive reports and live and virtual events.

Nicola’s job is to ensure quality content across all of Connect’s output and to lead on product development while ensuring Connect hits its quarterly revenue targets. She chairs panels, speaks at events and delivers client presentations.

Nicola has 14 years’ experience as a business journalist. She has held positions including News Editor and Content Editor at Retail Week, during which time she led the editorial team to a digital-first approach. Nicola joined the Connect team in 2017.

Zsuzsa Hordai, International Strategic Projects, Spar International

Zsuzsa joined the Spar International team in mid-2017, having previously worked for more than four years in Spar Hungary. She has extensive experience in strategically developing the Spar brand into new markets, as well as growing the brand presence in existing markets, supporting licensed partners in each one. Zsuzsa has been working with Spar partners in Asia, Europe and the Middle East since joining the team.

For the past two years, her role has included increasing the collaboration across Spar worldwide in the field of ecommerce, including quick commerce, and driving omnichannel development. Zsuzsa drove the recently launched fully customisable and integrated ecommerce grocery platform available for Spar markets.

James Knowles, Head of Content Innovation, Retail Week

James Knowles is Head of Content Innovation for the Retail Week commercial projects team.

He has spent 10 years as a journalist, working across both consumer celebrity and lifestyle magazines and business trade titles, including Retail Jeweller and Drapers, before joining Retail Week in July 2017.

Millie Lloyd, Customer Experience Manager UK & Ireland, L’Occitane

Having joined L’Occitane in 2013, Millie Lloyd has worked across various areas of the business spanning QVC, marketing and retail, leading to her current role as Customer Experience Manager for UK & Ireland. 

Passionate about delighting customers, nurturing loyalty and sharing the true stories of the brand, tailoring an authentic, frictionless shopper journey for all is at the heart of all she does.

George MacDonald, Executive Editor, Retail Week

George MacDonald has worked for Retail Week since 1998, originally starting as a reporter, and covered sectors ranging from food to department stores.

He is in day-to-day charge of Retail Week’s editorial content online and in print. He writes a weekly City column and blogs.

George has interviewed many of the biggest names in retail and is often asked to comment in the wider media on the latest industry developments.

Simon Peck, Head of Omnichannel Development, Currys

Simon Peck is a commercially driven omnichannel marketeer with 15 years’ experience working for a number of big retailers, including Tesco and Ralph Lauren. 

Now at Currys, he is in charge of developing a number of key omnichannel propositions, including ShopLive, its 24/7 online video service, in partnership with GoInstore. 

Simon has also just launched a same-day delivery trial, in partnership with Uber, allowing customers to get their tech delivered in 30 minutes.

Hugh Radojev, Senior Reporter, Retail Week

Hugh Radojev currently covers all things retail property, policy, fashion under £250m market cap and the non-big four grocers for Retail Week. He has also written about department stores, direct-to-consumer brands and emerging retail technologies.

He joined Retail Week in January 2019 from Fundraising Magazine where he was previously Senior Reporter. He also worked at the BBC with Top Gear magazine and began his career as Travel Feature Writer and then Acting Editor of TNT Magazine in his native Australia in 2012.

Jeremy Smith, Partner, 4C Associates

Jeremy Smith is Managing Partner and Head of Consumer at 4C Associates, with more than 20 years’ experience in sourcing, supply chain and procurement. Jeremy’s focus is on supply chain optimisation, COGS reduction, cost-to-serve optimisation, margin enhancement and supplier management in retail and consumer goods.

During his career, Jeremy has managed teams to deliver major international savings projects and transformed organisations’ approaches across not just retail but also private equity, FMCG, oil and gas, and financial services.

Will Trump, Head of Behavioural Insights Group, iptiQ by Swiss Re

Everything Will Trump does revolves around customer behaviour. With a background in predictive analytics, Will pioneered the application of behavioural science within Swiss Re 10 years ago.

By using rigorous experimentation methods, he has helped insurers around the world optimise their products and customer journeys, achieving significant uplifts in sales and customer retention.

He now works in Swiss Re’s primary insurance division, iptiQ, where he leads the Behavioural Insights Group with responsibility for consumer insight, CX strategy and the application of behavioural science.

Sue Tunmore, People Director, Co-op Food

Sue has worked for the Co-op group for more than six years in a variety of leadership roles working across the retail, funeralcare and support centre teams.

Before moving onto the food leadership team, Sue was Co-op Business Services Director, providing contact centre, finance and business optimisation services alongside core operational HR services such as payroll, resourcing, and learning and development for more than 62,000 colleagues. 

Sue is also a Director for the Co-op Legal Services Board and is the Chair of Governors for Co-op Academy Clarice Cliff in Stoke-on-Trent, which provides nursery and primary education to over 400 children.

Sue began her career as a graduate with Andersen Consulting (now Accenture) before moving on to work with Arthur Andersen and subsequently Deloitte, where she became a Director in their Human Capital practice.

In 2005 she left consultancy to join Britvic Soft Drinks, where she was the GB & Ireland HR Director until 2015.  During her career, she has specialised in change management, business transformation and operating model design and development.

Sue is also a Trustee for Community Integrated Care, one of the UK’s largest health and social care charities, which exists to ensure the people they support lead their “best lives possible”.

Anthony Gaskell, Managing Director EMEA, Reputation.com