‘I want it and I want it now’: How Dixons and Screwfix are serving impatient shoppers
As rapid delivery services multiply across grocery, Retail Week explores how Dixons Carphone and Screwfix are joining the race to bring laptops and power tools to customers in half an hour or less.
Both Kingfisher-owned Screwfix and electricals specialists Dixons Carphone have revealed this week that they aim to slash delivery and click-and-collect times in a bid to appease impatient shoppers.
Rapid delivery has become a flashpoint over the past year as the proliferation of grocery services such as Getir, Gorillas and Dija buzzing around city streets has meant food can be delivered in less than half an hour.
Such heightened expectations – given extra impetus by the pandemic – have now bled into non-food categories such as DIY and electricals, as shoppers demand their goods faster and faster.
Already have an account? Sign in here