Customer

‘Destination wellness zone’ to make its debut at Westfield London

Footasylum hails ‘best-ever’ performance amid ongoing store investment

Marks & Spencer launches spring fashion advertising campaign

Consumer confidence stabilises as Gen Z gears up to spend

Shop opening figures boosted by convenience store rush

Boots customers can now earn Advantage Card points on Deliveroo and Uber Eats orders

Superdrug plans raft of ‘best in class’ store openings this year

Co-op and Uber Eats unveil new three-year delivery partnership

Tesco tops list of ‘most considered’ UK grocers while Aldi remains best rated for price

​Debenhams launches new buy now, pay later option

Amazon launches brand new website in Ireland

Ikea to finally open Oxford Street store in May after 18-month delay

Vinted set to open its debut luxury pre-loved pop-up

Tesco to trial giving away expiring food to customers for free

Digital wallet payments set to make up majority of UK online spend by 2030

Iceland pushes further into retail media with new dedicated team

UK retail sales inch up but gloomy weather drags down fashion

Marks & Spencer adds to third-party brands line-up

Ranking: the five most engaged retailers on social media

February footfall rises thanks to half-term and Valentine’s Day

M&S among winners as Brits spend nearly £1bn on Valentine’s Day

Grocery inflation holds steady as shoppers seek out discount deals

Charity shops, green brands and Vinted: how do modern women really shop?

Lessons from London: How Ocado is using urban warehouses to fulfil customer demand

‘Retailers need to know what advertising buyers really want from retail media’

Pretty little pivot: will a brand refresh be hit or miss for PLT?

New BRC manifesto outlines how retail can drive economic growth

‘Keeping it real is essential when venturing into social commerce such as TikTok Shop’

‘You could be forgiven for thinking that a new cost-of-living crunch is upon us’

‘When it comes to Gen Z, businesses need to work with, not against, the zeitgeist’

Charging ahead: How BP is changing the face of forecourts

St David’s Square: What to expect from the £17m investment in Cardiff’s retail destination

Wages are rising but will that filter through to an uptick in consumer spending?

The shoplifting epidemic has become ‘anti-capitalist inspo’ for well-off Gen-Zers

‘The vibecession is lingering but things should be more positive heading into summer’

‘Retail media is still evolving, and fragmentation will get worse before it gets better’

In pictures: How Asda is promoting its Rollback price offensive in-store

Q&A: Deichmann UK managing director on putting ‘our money where our mouth is’ in 2025

Bridging the gap: how retail leaders can empower store staff with technology

‘ONS figures add unnecessarily to retail doom and gloom’

For a successful subscription service, you must put the customer first

Promotional research for Lloyds

Attracting candidates in retail: 8 strategies for success

Promotional research for Tribepad

How retailers can rebuild trust with data

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Level up your loyalty: Four ways gamification supercharges customer retention

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Why optimising payments is the key to retail success

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Six ways that AI could transform retail

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How AI will transform the digital shopping experience

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Consumers at Christmas: The three types of festive experience in 2024

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How Gen Z is redefining experience in the digital age

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Understanding Gen Z’s back-to-campus spending priorities

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Mid-year retail review: Analysing 2024 trends

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Seizing the AI opportunity in retail

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Unleashing AI into your business in three steps

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Revealed: The three Cs consumers want from their deliveries

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Customer reviews reveal how to be a five-star retailer

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The four hottest trends at World Retail Congress 2024

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Six ways to enhance your ecommerce offering

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Empowering retail: How consumer choice is reshaping global payments

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